Reference

How We Handle Your Account Information

We collect and protect the details you share when you open your account, deposit through bKash, Nagad or Rocket, and play our lobby. This policy explains what we gather, how we use it, and the choices you have over your own information.

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t baze How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review the information we hold, ask us to update or delete it, or withdraw consent for certain uses, our support team will walk you through the steps. Contact us through any channel below and mention that your question is about privacy or data access.

Team online

Live Chat

Open the chat widget in your account dashboard and type your data request — our agents handle privacy queries during support hours and will confirm what we can action immediately and what needs a manual review.

Email Support

Send your request to our support inbox with the subject line Privacy Inquiry and include your registered mobile number so we can verify your account before sharing any details or making changes.

Help Centre

Browse the privacy and account-security section for answers to common data questions — how long we keep records, what you can edit yourself in account settings, and how to close your account permanently.

DATA HANDLING

How We Protect and Use Your Information

We encrypt account credentials and payment data in transit and at rest, restrict internal access to customer records on a need-to-know basis, and log every action our staff take when they view your wallet or game history. Cookies track your session so you stay logged in across pages and remember your language preference; you can block non-essential cookies in your browser settings without breaking core account functions.

Collection

We gather your mobile number, email, deposit and withdrawal records through bKash, Nagad and Rocket, device type and IP address when you log in, and the games you open so we can tailor promotions and spot unusual account activity early.

Retention

Active account data stays on file as long as you hold a balance or log in; once you close your account and withdraw the last taka, we keep transaction and game logs for the period local regulations require, then delete…

Your Rights

You can ask to see the data we hold, request corrections to your profile details, withdraw consent for marketing messages, or delete your account entirely — reach our support team and they will verify your identity before processing the request.

Third Parties

We share your payment details with bKash, Nagad and Rocket only to process transactions, pass session tokens to game studios so they can load your balance, and send account alerts through SMS providers — no marketing lists, no data brokers.

Privacy Policy Questions

We ask for your mobile number, email address and a password; when you deposit through bKash, Nagad or Rocket we also record transaction IDs and amounts to reconcile your wallet balance and comply with payment-provider requirements.

We share payment details with bKash, Nagad and Rocket to clear deposits and withdrawals, and session tokens with game studios like Pragmatic Play so they can load your balance; we do not sell contact lists or pass data to advertisers.

Transaction logs and game records remain on file while your account is active; after you close the account and withdraw funds, we retain them for the period local regulations specify, then we delete or anonymise the data.

Yes — contact our support team, confirm your identity, and we will close your account and erase profile details; transaction and compliance logs stay archived for the legally required period, then we purge them completely.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to see which games get opened most; you can block non-essential cookies in your browser without breaking core account functions.

Log into your account dashboard, open the profile section, enter your new contact details, and confirm with the OTP we send; once verified the system updates your record and all future alerts go to the new address or number.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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