Reference

Access, Jurisdiction Policy Overview

We operate t baze for users in eligible regions where local law permits online gaming. Your use of the platform—account creation, deposits via bKash, Nagad or Rocket, and game access—depends on the jurisdiction you're connecting from.

Jurisdiction-dependent accessLocal payment complianceAccount security protocolsData handling transparencyContact paths for policy queries
t baze Access, Jurisdiction Policy Overview
DATA & SECURITY

How We Handle Your Information

We collect account data—email, phone, payment identifiers—to verify identity, process transactions and meet anti-fraud obligations. Your information is stored on secure servers, encrypted in transit and at rest, and accessed only by staff who need it to operate the platform or respond to legal requests. We do not sell your data to third parties. You can request a copy of the information we hold, ask us to correct errors or close your account and delete records where local law requires it.

Data Collection

We log your account email, mobile number, payment identifiers for bKash, Nagad and Rocket, device IP and session activity to verify transactions, prevent duplicate accounts and comply with local financial-services rules.

Cookie Use

Session cookies keep you logged in; preference cookies remember language and layout settings. Analytics cookies track page visits so we can improve navigation. You can disable non-essential cookies in your browser without losing account access.

Account Security

We enforce OTP login via SMS, encrypt password storage with industry-standard hashing and monitor withdrawal requests for unusual patterns. If we detect a security risk—multiple failed login attempts or a withdrawal to an unverified account—we pause the transaction and contact you.

Retention & Deletion

We keep account and transaction records for the period required by financial and gaming regulations, typically five years. After that window closes, inactive-account data is archived or deleted. To request early closure and data removal, contact support with your account ID.

POLICY CONTACT

Reach Our Legal & Compliance Team

If you have questions about jurisdiction, account eligibility, data handling or payment compliance, our support channels connect you to the team that manages policy queries. Live chat handles general account questions; for formal legal requests—data access, account closure, dispute escalation—use the email path below. We aim to respond to policy inquiries within two business days and will guide you through any documentation we need.

Live Chat Open the chat widget in your account dashboard for real-time help with account access, payment verification and general compliance questions. Our team is online daily and will escalate legal queries to the appropriate department.
Email Support Send formal legal requests—data-access rights, account-closure instructions, dispute documentation—to the support email listed in your account settings. Include your account ID and a clear description of your request.
Help Centre Browse policy articles in the help section: jurisdiction FAQs, payment-provider terms, identity-verification steps and dispute-resolution paths. Each article links to the relevant contact form if you need further clarification.

Legal & Compliance Questions

Access depends on whether local law in your specific region permits online gaming. We do not provide legal advice; if you are uncertain about your jurisdiction's rules, consult a qualified professional before creating an account or depositing funds.

Our system checks your IP and may request additional location verification. If we determine you are connecting from a jurisdiction where we cannot offer services, your account will be suspended and any remaining balance returned via the payment method you used to deposit.

We may ask for a government-issued ID, proof of address and confirmation that the bKash, Nagad or Rocket number you deposit from is registered in your name. Upload documents through the account-verification section; most reviews complete within 24 hours.

Yes. Email support with your account ID and request a data-access report. We will send a PDF listing your account details, transaction history and session logs within five business days, subject to identity confirmation.

Contact support immediately via live chat or email. We will freeze the account, review recent login and withdrawal activity, and work with you to reset credentials and reverse any unauthorised transactions where possible.

Our terms specify the governing law and dispute-resolution process, which may include negotiation, mediation or arbitration depending on your jurisdiction. Contact support to open a formal dispute case; we aim to reach a resolution within 30 days of receiving all required documentation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.